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Course Overview:

The Accessibility for Ontarians with Disabilities Act requires all organizations to become compliant with the new legislation by January 1, 2012.

The AODA Customer Service Standard is much more than providing adequate facility features such as automatic doors and ramps. It is about understanding the different needs that persons with disabilities may have and interacting with them in a way that will help them the most.

Program Content:

  • Identify company obligations under the AODA including the Customer Service Standard and future standards
  • Review the benefits of compliance and liability for non-compliance
  • Understand and discuss:
              – What is AODA?
              – What is a Disability?
              – What are the core principles?
              – Visible Disabilities and Invisible Disabilities
              – Assistive Devices, Support Persons and Service Animals
              – How to serve a Person with a Disability
              – Policies, Procedures, and Practices
              – And more.
  • Examine best practices in implementing AODA in your organization

Who should attend:

Every person in the organization


Course Duration: 2 Hours

Cost: $ 99.00/ person + HST



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